Estimated shipping delivery times:
USA: 3-5 business days
Canada: 5-12 business days
Your order will be sent out on average within 3 days of ordering.
Shipping to Canada:
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.
Order never arrived:
If your order didn’t end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at firstname.lastname@example.org noting your order number.
We do not accept returns unless the item is defective. One-time size exchanges are possible within 14 days from the date you received your order. For size exchanges, shipping will be at your expense. If you’re unsure about sizing, check out our sizing chart or send us an email at email@example.com.
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within 14 days!
If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.
If you’d like a different size, get in touch with us at firstname.lastname@example.org and we’ll let you know what your next steps are.